What Information We Hold and Why
When you open an account with us, we collect the details you provide directly: your name, email address, and the phone number tied to your DANA, OVO, or GoPay wallet. When you make a deposit or withdrawal, our payment processor logs the transaction reference and wallet
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ID — we do not store your full wallet credentials on our servers. We also collect device and session data automatically: your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login attempts and keep your account secure.
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We use your data to process transactions, verify your identity, respond to support requests, and — where you have opted in — send you account-relevant updates. We do not sell your personal data to third parties. Data is retained for as long as your account is
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active and for the period required under applicable law in eligible regions. Access to your data is restricted to staff who need it to operate the platform. All data transfers use SSL encryption. Where local law applies, your rights and our obligations follow the regulations of
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that jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.